A few years ago, FIDI decided to develop its own quality management program named FAIM and have its international movers get FIDI certified. This came as a result of ISO quality assurance getting systematic in the Anglo-Saxon countries and the NF Service certification developed by AFNOR in France --with a first application dedicated to private individual removals.
What is FAIM (FIDI Accredited International Movers) exactly about?
FAIM is a reference quality program in the international moving industry inspired by the French NF Service system.
It identifies a whole set of requirements for top quality services in the industry, i.e.:
- Financial rigor
- Staff qualification
- Equipment performance
- Quality management
- Improved risk management through insurance
- Customer satisfaction measurement
- Document traceability
A quality manual comprising procedures that describe the different ways of proceeding needs to be drawn up in order to implement FAIM in a company.
Regular audits by Ernst & Young
FAIM members are regularly audited by the world-renowned firm Ernst & Young to ensure that organizational, material and financial criteria are constantly met.
The major interest of FAIM is that it enables a company to be FIDI affiliated: to become a FIDI member, a company must get the FAIM certification and then keep it.
Consequently, all FIDI members are FAIM labeled. This ensures the same top quality service at all stages of an international removal anywhere in the world.
FAIM: the key to flawless service
As it emerges, FAIM is somewhat similar to the conducting of a philharmonic orchestra since this quality label is the key for flawless services.
Origin service, transit, sea freight, destination agents, insurances, and so on, all make up an ensemble where each member is an expert knowledge of its instrument, score and situation within the group.
There is no room for improvisation. Each movement, tempo, tuning or adjustment must be orchestrated in minute detail and with expertise.
The FAIM labelled international moving companies appear as harmony virtuosi, for the greatest satisfaction of their audience which is their clientele.